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	Staying connected: Don't let faulty mobile applications lose customers sponsored by SearchCRM EBOOK - Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. Posted: May 20, 2013 \| Published: May 20, 2013 Topics: Application Deployment \| Application Integration \| Cloud Computing \| CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Mobile CRM

	It's all about customer satisfaction sponsored by Hewlett-Packard Limited WEBCAST - This brief video explores how high fashion brand Valentino improved its customer relations by developing and implementing a set of fully-integrated mobile apps. Watch now to discover the new technologies that supported Valentino's CRM initiatives. Posted: May 20, 2013 \| Premiered: May 20, 2013 Topics: Application Deployment \| Application Development \| Cloud Computing \| Customer Satisfaction \| eCommerce \| Mobile CRM

	The new business of technology: extend, transact and optimize sponsored by IBM WHITE PAPER - New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations. Posted: May 17, 2013 \| Published: July 31, 2012 Topics: Application Integration \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Enterprise Systems \| Mobile CRM \| Mobile Device Management \| SOA

	Systems Of Engagement Demand New Integration Solutions — And A New IT sponsored by IBM WHITE PAPER - This in-depth Forrester report explores how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations. Posted: May 17, 2013 \| Published: April 30, 2013 Topics: Application Integration \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Systems Integration \| Web 2.0

	How new devices, networks, and consumer habits will change the web experience sponsored by Akamai Technologies WHITE PAPER - Delivering a stellar web experience for customers has only become more complex in recent years, as customers visit websites not only from PCs, but from a variety of personal mobile devices. Access this helpful report to learn why new devices, networks, and consumer habits are transforming the web experience and how you can adapt. Posted: May 16, 2013 \| Published: January 22, 2013 Topics: CRM \| Customer Satisfaction \| Mobile CRM \| Mobile Device Management \| Web 2.0 \| Web Content Management \| Web Site Design

	Aerospace to Toothpaste: How mobility is transforming manufacturing sponsored by Kony VIRTUAL ENVIRONMENT - In this two-part, comprehensive webcast you'll hear from an IDC analyst about the current state and future of mobile applications for the manufacturing industry. You'll also discover real-world use cases for mobile technology, from supply chain to sales floor to inventory management. Posted: May 15, 2013 \| Premiered: May 8, 2013 Topics: Application Integration \| Cloud Computing \| Manufacturing Execution Systems \| Manufacturing Industry \| Manufacturing Systems \| Mobile CRM

	Salesforce vs. Oracle: Who Will Win the CRM Battle? sponsored by Salesforce EGUIDE - Between Salesforce and Oracle, who will win the CRM battle? Read this expert resource today to compare the pros and cons of leveraging technology from each vendor. Posted: May 13, 2013 \| Published: May 13, 2013 Topics: Cloud Computing \| CRM \| CRM Software \| Mobile CRM \| Software as a Service

	Win Loyalty and Boost Sales with SAP Mobile Solutions sponsored by SAP America, Inc. WEBCAST - This brief video provides real-world applications of a mobile SAP strategy for retail establishments, and highlights how associates can win customer loyalty, boost sales, and accelerate transaction processing. Posted: May 7, 2013 \| Premiered: May 7, 2013 Topics: CRM \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Sales \| SAP (Product)

	Shred-It Goes Mobile with CRM-Service sponsored by Kony CASE STUDY - Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service. Posted: May 7, 2013 \| Published: May 7, 2013 Topics: Application Integration \| Business Process Management \| CRM \| Customer Service \| Mobile CRM \| SAP (Product)

	Keep the Lights on with SAP Mobile Solutions sponsored by SAP America, Inc. WEBCAST - In this brief webcast, get a first-hand look at how SAP mobile technologies can benefit utility providers, not only just in managing and servicing mission-critical assets, but in the way you interact with customers. Posted: May 6, 2013 \| Premiered: May 6, 2013 Topics: CRM \| Customer Interaction Services \| Customer Service \| Mobile CRM \| Network Management \| SAP (Product)

	Customer Engagement in a Mobile World sponsored by Message Systems WHITE PAPER - This comprehensive white paper explores the state of customer-business interaction today, and outlines the capabilities and features of a "customer communication hub" – a way to unify customer interaction across a variety of modern channels, including social media and mobile. Posted: May 6, 2013 \| Published: December 31, 2012 Topics: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Service \| Mobile CRM \| Social Networking \| Web 2.0

	Mobilize Your CRM Investment, Empower Your Sales Teams sponsored by Kony WHITE PAPER - This white paper introduces a mobile customer relationship management technology that gives your sales team access to account, lead, opportunity, and customer information on any device, at any time. Read on to learn how this technology enables a more efficient, productive sales force and can provide your company with a multitude of benefits. Posted: May 2, 2013 \| Published: December 31, 2012 Topics: Application Deployment \| Application Performance Management \| Cloud Computing \| CRM \| Mobile CRM \| Mobile Device Management \| Mobile Workers

	Mobile Expense Management sponsored by ComputerWeekly.com ANALYST REPORT - Analysts Rob Bamforth and Clive Longbottom advise businesses on ways to manage the cost of mobile communications. Posted: April 24, 2013 \| Published: April 24, 2013 Topics: Budgeting \| Cost Benefit Analysis \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile IP \| Mobile Middleware \| Mobile Payments \| Mobile Workers

	The New World of Mobility Management sponsored by Aruba Networks WHITE PAPER - This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist. Posted: April 23, 2013 \| Published: March 31, 2013 Topics: Enterprise \| Enterprise Computing \| Enterprise Resource Management \| Enterprise Services Architecture \| Enterprise Systems \| Mobile CRM \| Mobile Device Management \| Mobile IP \| Mobile Middleware \| Mobile Workers

	Oracle ERP Cloud Service: Back Office Solutions in the Cloud sponsored by Oracle Corporation UK Ltd VIDEO - This 2-minute video outlines how Oracle ERP Cloud Service combines the power of Oracle ERP applications with the simplicity of the Cloud to transform back office operations into a collaborative, efficient and intuitive hub. Posted: April 17, 2013 \| Premiered: April 17, 2013 Topics: Application Integration \| Cloud Computing \| Cloud Management \| ERP Software \| Mobile CRM \| Oracle (Product) \| Social Networking

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