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Customer Data Integration
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	Tommy Bahama Improves Messaging with Infor Epiphany sponsored by Infor CASE STUDY - This brief case study illustrates how Tommy Bahama, a men's and women's lifestyle retailer, developed a better understanding of customers, improved cultivation of their customer data, and implemented more customer-focused outreach thanks to a CRM interaction management system. Posted: May 3, 2013 \| Published: December 31, 2012 Topics: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Customer Support Software

	OLM Systems improves customer satisfaction sponsored by IBM WHITE PAPER - IT application provider, OLM Systems, adopted an agile methodology to help enhance product quality and customer satisfaction, but needed a way to automate its software testing processes to keep up with the regular two-week release schedule. Read this white paper to learn more about the solution that helped OLM with development. Posted: May 1, 2013 \| Published: May 1, 2013 Topics: Customer Data Integration \| Software \| Software Development Tools \| Software Quality Assurance

	Infor Epiphany Brochure sponsored by Infor WHITE PAPER - This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base. Read on to learn about the specific benefits this technology offers businesses across all sectors. Posted: April 30, 2013 \| Published: December 31, 2012 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Social Networking \| Web 2.0

	CRM and social media - How a blended approach means good business in the hospitality industry sponsored by Infor WHITE PAPER - This white paper offers helpful guidelines for those in the hospitality industry on how to blend CRM with social media and real-time marketing strategies to improve customer satisfaction, attract more guests, build business, and get higher ROI. Posted: April 30, 2013 \| Published: December 31, 2012 Topics: Customer Data Integration \| Customer Interaction Services \| Customer Service \| Data Analytics \| Social Networking \| Web 2.0 \| Web Analytics

	Improve the Patient Journey With Omni-Patient™ sponsored by Information Builders WHITE PAPER - This informative paper examines the challenges healthcare organizations are currently facing when it comes to providing high-quality patient care. Discover the major barriers hindering their success in this area and discover a tool to help overcome these challenges. Posted: April 30, 2013 \| Published: April 30, 2013 Topics: CRM \| Customer Data Integration \| Customer Satisfaction \| Data Integration \| Health Care Billing \| Health Care Industry \| Health Care Software

	Bridging Channels Strengthens Customer Relationships sponsored by Infor WHITE PAPER - Customers are using a variety of channels to interact with businesses, but if your company cannot cohesively connect across all channels, you could lose customers and revenue. Download this white paper for advice from industry experts on how to maintain a multichannel customer relationship, leading to longer, more beneficial customer relationships. Posted: April 26, 2013 \| Published: December 31, 2012 Topics: Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

	Microsoft DevRadio: Using the GeoLocation API for Your Windows 8 Apps sponsored by Microsoft WEBCAST - In this webcast, sit down with a cadre of Windows geolocation experts and learn how your app can easily access geolocation data without creating bottlenecks or adding (too much) complexity to your development process. Watch for more information on wi-fi, GPS, and offline geolocation, and how to integrate that data into Windows apps. Posted: April 17, 2013 \| Premiered: March 11, 2013 Topics: Application Development \| Application Development and Integration Services \| Customer Data Integration \| Customer Data Management \| GPS \| Wi-Fi \| Windows

	Denodo Platform 5.0 sponsored by Denodo Technologies WHITE PAPER - Today's information landscape includes a variety of data sources and unlike forms of data inundating your business every second. Turn to this resource to learn about how data virtualization can make disparate data sources appear as if they are in one place, so that you can easily access your information and make better, faster business decisions. Posted: April 12, 2013 \| Published: March 31, 2013 Topics: Business Intelligence \| Customer Data Integration \| Data Analytics \| Data Collection \| Data Integration \| Data Management \| Data Quality \| Data Security \| Database Management \| Databases

	The State of Customer Analytics: Taking a Proactive Approach to Loyalty and Retention sponsored by IBM WHITE PAPER - In today's highly competitive market, it is more important than ever to provide top-tier customer service, and successful businesses know the key to this is leveraging a customer analytics initiative. Read this resource to learn the ins and outs of customer analytics and the tools you'll need to implement a successful analytics program. Posted: April 11, 2013 \| Published: December 31, 2012 Topics: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Collection \| Data Integration \| Data Mining

	Unleashing the Power of Big Data in the Utilities Industry sponsored by Hewlett-Packard Company WHITE PAPER - The proliferation of smart meters and sensors, along with new channels for customer interaction have provided North American utilities with unprecedented access to data from the grid and from their customers. The challenge now is to take full advantage of all that data. Read on to find out how you can get started on your big data strategy. Posted: April 10, 2013 \| Published: April 10, 2013 Topics: Business Intelligence \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Data Analytics \| Data Management \| Data Mining \| Grid Computing \| Unstructured Data \| Utilities Industry

	The Case for Big Data and Analytics in Retail: Unlocking Hidden Opportunities sponsored by Hewlett-Packard Company WHITE PAPER - More and more information hidden in big data lies beyond a retailer's information management assets- residing in social data, customer data, market data and supplier data. Access this exclusive resource to discover how to tap into these valuable insights. Posted: April 10, 2013 \| Published: April 10, 2013 Topics: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Data Analytics \| Data Management \| Data Mining

	Connect the Online Customer Experience (Podcast) sponsored by Oracle Corporation PODCAST - This exclusive podcast discusses the increasingly vital role of the online customer experience. Tune in and learn how today's technologies and trends have changed the way organizations reach their customers, and the impact they've had on the consumers themselves. Posted: April 8, 2013 \| Premiered: April 8, 2013 Topics: Content Integration \| Content Management \| Content Management Software \| Customer Data Integration \| Oracle (Product)

	Deploying CX in the Cloud sponsored by ORACLE APAC WHITE PAPER - In today's technological environment, companies need to harness the power of new technologies in order to keep up with the increase of channels used to service today's customer. As a result, businesses are moving to the cloud for easier application deployment. Check out this white paper for best practices for customer service in the cloud. Posted: April 8, 2013 \| Published: November 30, 2012 Topics: Application Deployment \| Application Integration \| Cloud Computing \| Cloud Management \| Customer Data Integration \| Customer Interaction Services \| Customer Service \| Customer Service Best Practices \| Oracle (Product)

	Integration in the Age of the Customer sponsored by TIBCO Software Inc. WEBCAST - In this on demand webinar explore the impact of cloud initiatives and new customer relationships on integration strategy. Continue on to learn what you should take into account when preparing your integration initiatives. Posted: April 5, 2013 \| Premiered: February 28, 2013 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Social Computing \| Web 2.0

	Oracle’s CRM Cloud Service Powers Innovation sponsored by Oracle Corporation WEBCAST - Oracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward. Posted: April 3, 2013 \| Premiered: October 25, 2012 Topics: Application Integration \| Cloud Computing \| Cloud CRM \| CRM \| CRM Best Practices \| CRM Services \| Customer Data Integration \| Customer Data Management \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Oracle (Product) \| Sales \| Sales and Marketing Software \| Software as a Service

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